QUALIFICATION STANDARDS

  • Under 100,000 miles

  • No frame damage

  • Clean title

  • Aftermarket accessories do not compromise safety, emissions or operation of vehicle


OWNERSHIP MATERIALS

  • Warranty Manual

  • Owner's Manual

  • Operational key

  • Auto Check Report

  • Stephens Pre-Owned Promise


MECHANICAL STANDARDS

Pre-Road Test Underhood checks

  • Hood release

  • Brake fluid

  • Power steering fluid filled

  • Wiper/washer fluid filled

  • Battery condition/load test

  • Charging system operation

  • Throttle linkage operation


Operational checks

  • Remote key fob

  • Door/liftgate/trunk

  • Seat adjuster

  • Steering column adjuster

  • Ignition switch

  • Malfunction indicator lamp/warning lamp

  • Air bag system

  • Trip computer/overhead console

  • Heated seat

  • Heating, ventilation, air conditioning system

  • Turn signal/hazard lamps

  • Horn

  • Brake lamps

  • Headlamp/high beam/low beam

  • Interior lamps

  • Door locks (all switches)

  • Windows

  • Parking brake

  • Fog lamp

  • Windshield wiper system operation

  • Wiper blades in good condition

  • Rear window wiper condition

  • Rearview mirror

  • Sideview mirrors

  • Rear defroster

  • Seat belts

  • Convertible top

  • Sunroof


Road Test

  • Ease of starting

  • Cold-idle quality

  • Gear selector operation


Steering performance

  • Power steering performance

  • Steering wheel center alignment

  • Vehicle tracking performance

  • Equipment operation


Cruise control

  • Overdrive

  • Instrument panel/gauges

  • Sound and/or entertainment system

  • Powertrain performance


Acceleration performance

  • Clutch operation (manual transmission)

  • Upshifting performance

  • Downshifting performance

  • Steady throttle performance

  • Transfer case all-wheel-drive performance

  • Hot-idle performance

Braking performance

  • Brake booster performance

  • Vehicle tracking

  • Antilock Brake System

  • Overall stopping performance


Vehicle comfort

  • Free from wind leaks


Post-Road Test

  • Fluid leaks visible inspection

  • All fluid levels (underhood)

  • Hot restart performance


MAINTENANCE STANDARDS

Perform the following fluid inspection and/or changes:

  • Change engine oil and oil filter

  • Inspect air filter

  • Automatic transmission fluid and filter

  • Manual transmission fluid

  • Front differential fluid (4x4 only)

  • Rear differential fluid (4x4/RWD/AWD)

  • Transfer case fluid (4x4/AWD)

  • Engine coolant level and test

  • Front brakes have 50% or more of lining remaining

  • Front and rear brake component condition

  • Rear brakes have 50% or more of lining remaining

  • Perform outstanding vehicle campaigns

  • Identify non-Mopar accessories

  • Tires match and are manufacturers recommended size/load capacity

  • Wheels match and are correct size and offset

  • Tread depth is 4/32" remaining

  • Tire sidewall condition

  • Tire pressures are set to vehicle specifications

  • Brake-line condition

  • Shocks and struts condition

  • CV joints boot condition

  • Exhaust system

  • Front suspension

  • Rear suspension

  • Steering components

  • Wheel bolts torqued to specifications

  • Tire-changing equipment (including spare, if applicable)

  • Drive belts are tight and not damaged

  • Engine hoses

  • Emission system hoses

  • State/local testing

  • Module scan tool check


APPEARANCE STANDARDS

Exterior condition

  • Body panels

  • Fascias

  • Bumpers

  • Decals/emblems/trim pieces in place

  • Glass/lamp covers

  • Wheel/wheel covers

  • Truck bed/bedliner


Interior Condition

  • Instrument panel

  • Door panels

  • Seating

  • Headliner/package tray

  • Luggage compartment

  • Carpet/mats/floor mats


DETAIL STANDARDS

Exterior detailing

  • Clean engine compartment

  • Touch up/recondition minor surface scratches

  • Remove tar, bugs and road oil

  • Exterior wash and wax

  • Wipe down all door jambs


Interior detailing

  • Clean ashtray/cigarette lighter

  • Clean vinyl, plastic and leather surfaces

  • Clean glass surfaces

  • Vacuum and/or shampoo all interior carpets

  • Free of odors/moisture and water leaks